Starting Jan. 1, 2022, the way we manage your pharmacy benefits will change. For EOCCO members, this means:
- New ID cards
- Changes to the prescription drug list
- Changes to the pharmacy network
- A new home delivery pharmacy option
To learn more about these changes, please read through these frequently asked questions (FAQs) below:
Q: Will I get a new ID card?
A: Yes. A new EOCCO member ID card will be mailed to you in December 2021. Please remember to use your new EOCCO ID card at the pharmacy after Dec. 31, 2021.
Q: Will I still be able to get my prescriptions and use my same pharmacy?
A: We are making sure members have many pharmacies to pick from. Most of the pharmacies you know, and trust will still be in our network. If a pharmacy that you use is changing, we will contact you about what you need to do.
Starting Jan. 1, 2022, you will be able to use Walgreens pharmacies. You will not be able to use CVS and Target pharmacies after December 31, 2021.
Q: How do I find a pharmacy in the 2022 network?
A: You can find a pharmacy with the online provider directory, at eocco.com Pick the New 2022 Pharmacy network to find in-network pharmacies.
You can also call our Customer Service team at 888-474-8539.
Q: What if I use a home delivery or specialty pharmacy?
A: Postal Prescription Services (PPS) will still be a home delivery option. Costco is being added as a home delivery option starting Jan. 1, 2022. You can find more information at eocco.com
Your specialty pharmacy, Ardon Health, will stay the same.
We are here to help. Call us at 888-474-8539. TTY users, please dial 711.