EOCCO billing & payment provider documents
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Billing and payments

As a valued partner, we recognize the work you do is important to your community. That's why we want to make sure you get paid in a timely manner. Below are links to important provider documents that will help move the payment process along.

Provider manual

Check out the EOCCO Medical Provider Manual to see what we hold our providers to.

Reimbursement policy

The Reimbursement Policy Manual explains how Moda Health pays claims, while the claims payment information page provides additional details around claims and appeals.

Health-related social needs (HRSN)

Health-related social needs (HRSN) are benefits meant to assist EOCCO members in navigating challenging weather conditions, major life transitions that may impact their ability to secure a safe place to live, and the affordability of quality food. EOCCO is actively developing a network of HRSN service providers.

Learn how to become an HRSN provider and get reimbursed by visiting our Health-related social needs page.


Finally, the electronic claims page shows you how to submit a claim and receive faster payment.

Incentive measures

Use these links to help speed up the payment process.


Customer Service: 888-788-9821 (TTY users: 711)
Pharmacy Customer Service 888-474-8539
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST

EOCCO members should have their member ID number ready for quicker help.

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