EOCCO Nondiscrimination notice

EOCCO and network providers must treat you fairly. We and our providers must follow state and federal civil rights laws. We cannot treat people unfairly in any of our services or programs because of a person’s: age, color, disability, gender identity, marital status, national origin, race, religion, sex or sexual orientation.

Everyone has a right to know about EOCCO’s programs and services. All members have a right to use our programs and services. We give free help when you need it. Some examples of the free help we can give are: sign language interpreters, spoken language interpreters for other languages, written materials in other languages, braille, large print, audio and other formats.

If you need any of the services listed above, please contact:

EOCCO Customer Service, 888-788-9821 (TDD/TTY 711)

If you feel that EOCCO has not treated you fairly you may file a written grievance by mailing or faxing it to:

EOCCO
Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003

If you need help or need help filing a grievance, please call:

EOCCO Customer Service,
888-788-9821 (TDD/TTY 711)

You also have a right to file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR). Contact that office one of these ways:

Web: www.hhs.gov
Email: OCRComplaint@hhs.gov
Phone: 800-368-1019, 800-537-7697 (TDD)
Mail: OCR
200 Independence Avenue SW
Room 509F HHH Bldg.
Washington, DC 20201

To report your concern or get more information please contact our Civil Rights Manager one of these ways:

Email: compliance@modahealth.com
Phone: 855-232-9111, TTY: 711
Mail: Tom Bikales, VP Legal Affairs
601 SW Second Ave.
Portland, OR 97204

ATENCION: Si habla espanol, hay disponibles servicios de ayuda con el idioma sin costo alguno para usted. Llame al 1-877-605-3229 (TTY: 711).
注意：如果您說中文，可得到免費語言幫助服務。請致電1-877-605-3229（聾啞人專用：711）
CHU Y: Nếu bạn noi tiếng Việt, co dịch vụ hổ trợ ngon ngữ miễn phi cho bạn. Gọi 1-877-605-3229 (TTY: 711)
주의: 한국어로 무료 언어 지원 서비스를 이용하시려면 다음 연락처로 연락해주시기 바랍니다. 전화 1-877-605-3229 (TTY: 711)
PAUNAWA: Kung nagsasalita ka ng Tagalog, ang mga serbisyong tulong sa wika, ay walang bayad, at magagamit mo. Tumawag sa numerong 1-877-605-3229 (TTY: 711)
ВНИМАНИЕ! Если Вы говорите по-русски, воспользуйтесь бесплатной языковой поддержкой. Позвоните по тел. 1-877-605-3229 (текстовый телефон: 711).
تنبيه: إذا كنت تتحدث العربية، فهناك خدمات
مساعدة لغوية متاحة لك مجانًا. اتصل برقم
( 1-877-605-3229 )الهاتف النصي: 711
ATANSYON: Si ou pale Kreyol Ayisyen, nou ofri sevis gratis pou ede w nan lang ou pale a. Rele nan 1-877-605-3229 (moun ki itilize sistem TTY rele : 711)
ATTENTION : si vous etes locuteurs francophones, le service d’assistance linguistique gratuit est disponible. Appelez au 1-877-605-3229 (TTY : 711)
UWAGA: Dla osob mowiących po polsku dostępna jest bezpłatna pomoc językowa. Zadzwoń: 1-877-605-3229 (obsługa TTY: 711)
ATENCAO: Caso fale portugues, estao disponiveis servicos gratuitos
de ajuda linguistica. Telefone para 1-877-605-3229 (TERMINAL: 711)
ATTENZIONE: Se parla italiano, sono disponibili per lei servizi gratuiti di assistenza linguistica. Chiamare il numero 1-877-605-3229 (TTY: 711)
注意：日本語をご希望の方には、日本語 サービスを無料で提供しております。1-877-605-3229（TTY、テレタイプライターをご利用の方は711）までお電話ください。
Achtung: Falls Sie Deutsch sprechen, stehen Ihnen kostenlos
Sprachassistenzdienste zur Verfugung. Rufen sie 1-877-605-3229 (TTY: 711)
توجه: در صورتی که به فارسی صحبت می کنید، خدمات
ترجمه به صورت رایگان برای شما موجود است. با
تماس بگیرید. (TTY: 711) 1-877-605-3229