We follow state and federal civil rights laws. We cannot treat people unfairly in any of our services or programs because of a person’s age, color, disability, gender identity, marital status, national origin, race, religion, sex or sexual orientation.
Everyone has the right to know about our programs and services. All members have a right to use our programs and services. We give free help when you need it. Some examples of free help we can give are:
If you need any of the above, please call EOCCO Customer Service at:
888-788-9821 (TDD/TTY 711)
If you think we did not offer these services or treated you unfairly, you can file a written complaint. Please mail or fax it to:
EOCCO
Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003
Nick Gross coordinates our nondiscrimination work:
Nick Gross
Chief Compliance Office
601 SW Second Ave.
Portland, OR 97204
503-952-5033
compliance@eocco.com
If you need help filing a complaint, please call Customer Service.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights at http://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone:
U.S. Department of Health
and Human Services
200 Independence Ave. SW, Room 509F
HHH Building, Washington, DC 20201
800-368-1019, 800-537-7697 (TDD)
You can get Office for Civil Rights complaint forms at http://hhs.gov/ocr/office/file/index.html.
ATENCION: Si habla espanol, hay disponibles servicios de ayuda con el idioma sin costo alguno para usted. Llame al 1-877-605-3229 (TTY: 711).
Customer Service: 888-788-9821 (TTY users: 711)
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST
EOCCO members should have their member ID number ready for quicker help.
See more options