EOCCO November 2023 Provider Newsletter
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EOCCO November 2023 Provider Newsletter

EOCCO Clinics & Staff,

Welcome to the November 2023 issue of the EOCCO monthly newsletter. Below is a preview of the articles you will find in this month's email:

  • Social Emotional Health Community Learning Session
  • Lunch and Learn: Virtual
  • Gender Affirming Hormone Therapy
  • Vaccine Equity Resource Repository
  • Population Approaches to Chronic Disease Prevention
  • EOCCO’s New Traditional Health Worker (THW) Liaison
  • EOCCO's Clinic Spotlight
  • Reminders
  • Trainings

Please let us know if you have any questions, concerns or recommendations. We would love to hear from you!

Please contact: EOCCO Provider Inquiry

Thank you,
Your EOCCO Team

Social Emotional Health Community Learning Session

Please join EOCCO for our second annual Social Emotional Health Community Learning Session on November 8th from 1-2:30pm. This learning session will be held virtually.

To learn more and register, visit: https://www.eventsquid.com/event.cfm?id=21517

Lunch and Learn: Virtual

Join EOCCO over the lunch hour to learn about the new Oregon Health Authority (OHA) incentive measure: Social Needs Screening & Referral!

This will be an interactive Lunch and Learn session with opportunities to provide EOCCO feedback on social needs screening policy and protocol drafts. Your feedback is important and will help inform and guide the Social Needs Screening and Referral Incentive Measure work of EOCCO!

Specific topics covered during this Lunch and Learn session include:

  • The Social Determinants of Health (SDoH)
  • Overview of the Social Needs Screening & Referral Incentive Measure
  • Measure development, components & timeline
  • Discussion and review of EOCCO’s social needs screening policies and protocols
  • Interactive policy review and feedback session

There will be 2 opportunities to participate in the Social Needs Screening and Referral Lunch and Learn:

Content/material covered will be the same at both sessions.

We look forward to having you join us! Please reach out to EOCCOmetrics@modahealth.com with any questions or concerns.

Join a Gender Affirming Hormone Therapy Community of Practice

The OHSU Transgender Health Program in partnership with Oregon AETC is offering a virtual twice-monthly community of practice to support primary care providers in offering gender-affirming hormone therapy (GAHT) to their adult patients.

Bring your cases for discussion in their peer-to-peer learning collaborative. Click here to learn more or to register.

Providers who are interested in prescribing GAHT but have not yet begun are encouraged to attend the GAHT Learning Collaborative on December 7th prior to joining this community of practice. Visit www.oraetc.org/GAHT to learn more.

NACHW: Vaccine Equity Resource Repository

The Vaccine Equity Cooperative (co-founded by NACHW) is launching one of the first online resource hubs designed specifically by, and for, community-based organizations and workforces (like community health workers, Promotores de Salud, and others), meant to support people in making informed decisions around the COVID-19 vaccine.

Resources include:

  • Community-specific vaccine resources
  • Designed to support local community-based workforces.
  • Latest COVID19 vaccine updates

More information: https://vaccineequitycooperative.org/

ORPRN is Recruiting Clinics for Population Approaches to Chronic Disease Prevention!

The Oregon Rural Practice-based Research Network is currently recruiting clinics in Oregon to participate in the Social Determinants of Health and Health Equity - Population Approaches to Chronic Disease Prevention program (SDOH-HE).

This program supports clinics in collecting social needs data to inform clinical decision-making and develop population-based approaches to prevent chronic diseases

Participating clinics will receive one-on-one technical assistance including:

  • Electronic health record specialist support
  • Analysis of the social needs screening and referral process
  • Support for developing and implementing a small quality improvement intervention of the clinic’s choosing.

Please reach out to Sara Wild if for any questions!

EOCCO’s New Traditional Health Worker (THW) Liaison

EOCCO is thrilled to announce the new Traditional Health Worker (THW) Liaison, Hannah Briggs.

Hannah will be leading all THW deliverables and assisting support to social determinants of health programs for EOCCO. She is eager to become part of this dynamic community of professionals and to contribute to increasing THW access and utilization. Hannah comes to this role with a background in public health, having recently completed her master’s in public health with a specialization in Health Systems and Policy.

Over the past few years, she’s had the privilege of working as a THW doula. This experience has provided her with valuable insights into both the member-facing and provider-facing aspects of THWs, as well as a deep understanding of the complexities surrounding certification, DMAP enrollment, and billing processes.

Collaboration and open communication are at the heart of Hannah’s approach to working with THW professionals. Because of this, please don’t hesitate to reach out to Hannah with any questions, ideas, or initiatives you’d like to discuss! You’re always more than welcome to just say hello! She looks forward to the opportunity to connect with you and understand how we can work together to enhance the broader THW network and progress the health of our communities.

EOCCO Clinic Spotlight: Praxis Health; DBA La Grande Family Medicine

This month, EOCCO is proud to highlight Praxis Health! Praxis Health has an innovative approach to Clinical Quality Measures! They have created a clinic competition for their 23 employees. Their clinic splits into 3 teams and the team that has the highest scores on the Clinical Quality Measures wins.

So far, Praxis Health; DBA La Grande Family Medicine leads the whole organization in quality scores. They have increased numbers in A1c/Poor Control, Controlling BP, Kidney health labs, colorectal and breast screenings, etc. (Great job Praxis Health!!)

Their clinic’s approach to improving patient care is also helping with their outreach for Moda and its chosen measures for 2023.

If you have any questions on this approach and how you might implement it into your own clinic, please reach out to Praxis Health; DBA La Grande Family Medicine’s Clinic Administrator, Kayla Reagan for more information!

If you or someone from your clinic has a unique approach to reaching Quality Measures, we’d love to hear it! Click here to submit your idea for a chance to be highlighted on the EOCCO newsletter!


AgriStress Helpline

EOCCO helps fund the new AgriStress Helpline.

Agricultural workers in crisis can now call or text the AgriStress Helpline at 833-897-2474 to speak with a trained support specialist. Calls are free and confidential.

View full article here.

COVID-19 Vaccine Commercialization

EOCCO wants to remind providers how this change affects Oregon Health Plan (OHP) coverage for COVID vaccines for children under the age of 19.

COVID-19 commercialization means the transition of COVID vaccines to the established pathways of procurement, distribution, and payment for vaccines. For OHP children under the age of 19, the established pathway is through the Vaccines for Children (VFC) program by VFC-enrolled providers.

Effective 11/1/2023, children under the age of 19 will need to get COVID-19 vaccines from eligible VFC providers.

  • Children who are CCO members can receive COVID vaccines from any Oregon VFC provider, regardless of whether the provider has a contract with the CCO.
  • If the provider is not contracted by the CCO, then they can bill OHA for the vaccine administration. (VFC providers do not bill for the vaccine because it is provided to them at no cost).

Timely Access to Care Survey

Please be on the lookout for an email in November for the biannual Timely Access to Care Survey. As a reminder, this helps EOCCO monitor the network to ensure all members are receiving care in a timely manner. This survey is for primary care, urgent care and specialty clinics. If you have not received this survey before, please reach out to elizabeth.baird@modahealth.com to be added to the distribution list.

EOCCO Offers Interpreter Services

EOCCO offers two interpreter services to help remove language barriers for members seeking care. Passport to Languages and Linguava are available to service partners free of charge.

Instructions for connecting to a Passport to Languages phone interpreter are attached. Please note that clinics must sign a letter of understanding before using Linguava for the first time.

EOCCO members also have access to free translation services.

Link to the flyer: Interpreter resources

Health related services

Health related services are non-covered services under the Oregon Health Plan (OHP) with goals to improve the way members can get care and improve their health. Members can start the request, but providers will need to approve and submit the request to EOCCO. For more information, please see the flexible services request form.

Free Rides to Appointments

EOCCO members can receive free rides to appointments through NEMT services. Rides are available for covered services under OHP. Members can call 877-875-4657, Monday-Friday 8:00am – 5:00pm PT to request a ride. Please visit EOCCO’s NEMT page for the Free Ride Guide, a list of local phone numbers and list of FAQs.

Training and Events


Responsive Practice Training: Accessibility and Care for Individuals with Disabilities

The Oregon Office on Disability and Health (OODH) is offering 2 free virtual training courses designed for anyone working in healthcare with an interest in building skills to provide care to individuals with mobility, developmental, and intellectual disabilities.

  • Free professional development credits
  • Self-guided modules
  • 35 minutes to complete
  • Relevant for anyone working in a clinical healthcare setting.

Click here for more information about each training module, CME/CEU accreditation information, and a step-by-step guide for completing the trainings. Links to the trainings are included below:

Responsive Practice: Providing Health Care and Screenings to Individuals with Disabilities Access the training.

Responsive Practice: Accessible and Adaptive Communication Access the training.

These training courses were developed by The New Hampshire Disability and Health Program. For general questions or to request accommodation for successful training completion, please contact the Oregon Office on Disability and Health at oodh@ohsu.edu.

Registration is open for Eastern Oregon Rural Doula Training

We are pleased to announce that registration is now open for our next Rural Oregon End-of-Life Doula training, taking place from February 13-April 16, 2024.

This training is funded by the Braemar Charitable Trust and offers full tuition coverage for individuals residing in rural Baker, Gilliam, Grant, Harney, Malheur, Morrow, Umatilla, Union, Wallowa and Wheeler Counties.

Applications are open until January 5th, 2024. Please see the following link for more information and a link to the application


Questions related to incentive measures, health equity, traditional health workers, SDoH, and HIT - Please email EOCCOMetrics@modahealth.com

Questions related to claims and payment information - Please email EOCCOProviderInquiry@modahealth.com

Need to verify if your provider or group NPI is active? Please use OHA’s verification tool

Need to register your practitioner, group or facility? You can find forms on EOCCO.com/Providers/becomeaprovider

If you would like to be added or removed from the email list, please let us know at kelly.watanabe@eocco.com