Member forms
Forms
General forms
- Advance directive form | directiva anticipada
This form will tell your doctor and family members about the care you want to receive if you are sick or injured and cannot tell them yourself. - Appeals form | formulario de apelación
A denial is a decision to not pay for a service. If you get a denial, you can appeal it using this form.
Complaint form
You have a right to make a complaint if you are not satisfied with any part of your care. We will try to make things better. You can make a complaint over the phone or in writing. To make a complaint over the phone, you can call EOCCO Customer Service at 888-788-9821 (TTY/OREGON RELAY users, please call 711). EOCCO Customer Service can help you with making a complaint.
To learn more about EOCCO’s complaint process, please see EOCCO’s complaint procedure.
You may also find our complaint form online: Complaint form | formulario de quejas
Learn more about complaints from the following frequently asked questions document: Complaint FAQ | Complaint FAQ (Spanish)
Flexible services request for health-related services
Health related services are non-covered services under OHP with goals to improve the way you get care and improve your health. These services are in addition to your covered services and benefits under EOCCO. There are two kinds of health-related services, flexible services and community benefit initiatives. Your provider can ask EOCCO for flexible services that can help improve your health. Some examples of flexible services that you can get are equipment, appliances, and classes. Other examples are:
- Cooking supplies to help you make healthy meals at home
- A gym membership for recovery if your doctor recommends it, or
- Air purifiers to make sure the air you are breathing is clean if you have asthma or other similar conditions.
You can start the request, but your provider can help fill out the form for you. To ask for flexible services and to read our frequently asked questions, please see the EOCCO Flexible Services Request Form
Clinical Practice Guidelines
- Advantage Dental Clinical Practice Guidelines
- Behavioral Health Clinical Practice Guidelines
- EOCCO Clinical Practice Guidelines
Clinical Practice Guideline Policy
Medical Clinical Practice Guidelines are available upon request. Please contact EOCCO Customer Service for more information.
