Medicaid eligibility changes
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Medicaid eligibility changes

What is Medicaid redetermination?

Medicaid redetermination is when the state of Oregon checks to see if you still qualify for Medicaid.

Before the COVID-19 Public Health Emergency, this eligibility review would happen every year. This process is called redetermination. Redetermination was paused during the COVID-19 pandemic, and most people kept their Medicaid plan regardless of changes.

Oregon has restarted this process and is reviewing eligibility for everyone on Medicaid between April 2023 and January 2024.

When will my eligibility be reviewed?

At some point between April 2023 and January 2024, Oregon Health Plan (OHP) will send you a letter letting you know next steps. It’s very important that you follow the directions on your letter.

Is there anything I should do now?

Yes! Please make sure your address and contact information are current with EOCCO and OHP by following the steps below.

Updating your contact information:


  • Go to ODHS benefits
  • Create an account or log into your existing account (available in English or Spanish)

If you need help, you can reach out to:

EOCCO Customer Service

  • 1-888-788-9821
  • Monday through Friday, 7:30 a.m. to 5:30 p.m. PST

OHP Customer Service Center

  • 1-800-699-9075 (TTY 711)
  • Monday through Friday, 7 a.m. to 6 p.m. PST
  • Interpreters are available

Aging and People with Disabilities, Self-Sufficiency Programs or Area Agency on Aging offices

  • Find locations and phone numbers at ODHS offices
  • Please call before going to an office
  • Interpreters are available

For more information on Medicaid Redetermination


Customer Service: 888-788-9821 (TTY users: 711)
Pharmacy Customer Service 888-474-8539
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST

EOCCO members should have their member ID number ready for quicker help.

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