Coordinated care
Care coordination
You can get care coordination from your patient-centered primary care home (PCPCH), primary care provider, or other primary care team. You can talk to your provider or EOCCO Customer Service to ask for a care coordinator.
The goal of this service is to make your overall health better, find out your healthcare needs and help you take charge of your health and wellness.
You can ask us for a care coordinator, or your representative can ask for you.
Working together for your care
Your care coordination team will work closely with you and your provider. They will create a plan to make sure your care team is working together to provide your care and follows up after your care.
We want to help make sure anyone who gives you care can focus on helping you stay well and improve your health. Your care team will work together to manage and organize your services. This will help make sure you get the best care for your needs.
Members with Medicare
You can get help with your OHP and Medicare benefits. A care coordinator works with you, your doctors, your Medicare Advantage plan, and your caregiver. We work together with them to connect you to social and support services, including community services that match your culture.
For more information, call Customer Service at 888-788-9821 Monday through Friday, 7:30 a.m. to 5:30 p.m. (TTY users, please call, 711).
Flexible Services
Flexible Services are extra services offered by EOCCO. Flexible Services improve overall member and community health and well-being. The EOCCO Flexible Services program aids in the best use of funds to address social risks factors--like where you live--to improve community well-being. Members with both Medicare and Medicaid can also get these services.
Disease Management Program
Taking care of your health can feel like a lot, but you don’t have to do it alone. At EOCCO, we have a program to help you. Our Disease Management Program gives you tools and support so you can feel better and take charge of your health. You’ll get help from trained health coaches who will work with you to build healthy habits.
What is Health Coaching?
Health coaching means having someone to guide and support you. You can talk to your coach by phone or video—whatever works best for you. You’ll meet regularly over a few months. They will work with you to build healthy habits and help you solve problems along the way.
This program is free for members who qualify.
Your coach does not replace your doctor. Instead, they help you:
- Understand your health and how it affects your life
- Get ready for doctor visits and talk about them afterward
- Take your medicine and follow your health plan
- Set goals for eating well, moving more, sleeping better, and handling stress
- Learn simple ways to build healthy habits
- Get better support through Moda's Health Coaching Program
Who can join?
This program is for people who are living with certain health conditions, such as:
- Asthma
- Heart disease
- Cancer
- COPD (a lung disease)
- Diabetes (Type 1 and Type 2)
- Obesity
- High blood pressure
- Long-term back or joint pain
Want to join?
We offer coaching from 7:30 a.m. to 6 p.m. Pacific time. We’ll help you find a time that works for you.
Getting started is easy. Call us at 800-913-4957 or email EOCCOhealthcoachteam@EOCCO.com. You can also fill out a form online to set up your first call.
Health Risk Screening
EOCCO will send new members a survey about their health within 90 days. This survey is called Health Risk Assessment (HRA). Please complete the HRA and mail it back, or complete the webform (Spanish). EOCCO uses your answers to help you get the right care. If you do not mail it back or complete the webform, EOCCO will send you a follow up letter and may call you to remind you to complete the HRA. You can also call EOCCO at 833-825-2210 and we can help you fill out the form.
The Health Risk Assessment (HRA) is a survey with questions about your general health with the goal of helping reduce health risks, maintain health, and prevent disease.
A Care Coordinator (Nurse, Licensed Clinical Social Worker, Clinical Support Coordinator, or Pharmacist) will look at your survey. They will call you to talk about your needs and help you understand your benefits.
You or your representative can ask for a copy of the survey if think you need extra support from our care team.
Your survey may be shared with your doctor or other providers.
