Non-Emergent Medical Transportation (NEMT)
Non-Emergent Medical Transportation (NEMT)Free Ride Guide (Revised September 2020)
9:00 AM- 6:00PM Mountain time
(8:00 AM- 5:00PM Pacific time)
Monday - Friday
Oregon Health Plan (OHP) offers members free rides to appointments.
Rides are available for covered services under the Oregon Health Plan. Services may be medical, mental health, and dental. Rides are covered if you do not have other ways to get to appointments.
The program provides free rides to EOCCO members in the following counties
How to reach us
Call us toll-free at 877-875-4657. Language interpreter services are available at no cost to you.
Local phone number list
The program has local numbers in most EOCCO communities. A toll free number is available for areas where there is not a local number. Language interpreter services are available at no cost to you.
The program will check to see if you are eligible for free rides.
Medical, behavioral or dental health providers
You can get a free ride to your healthcare provider that is able to provide the medical, behavioral or dental health services you need.
To schedule a ride, please call the free ride program. Our regular business hours are Monday through Friday, from 7 a.m. to 5 p.m., Pacific Time. The program is closed on major holidays.
Needed information to schedule a ride:
- Full name
- Full street address
- Phone number or contact number
- Physician/Facility name
- Physician/Facility street address
- Physician/Facility phone number
- Date of appointment
- Time of appointment
- Pick-up time after appointment
- Medical/purpose of appointment
- Any special needs, such as using a wheelchair
The program complies with HIPAA standards.We will not discuss the reason for your appointment.
When to call for a ride?
It’s much easier to find you a ride if you ask ahead of time.Anywhere from two working days to two months is helpful.If you have repeat appointments, such as therapy or dialysis, you can set up rides for 6 months at a time.
For short notice same-day rides, or if there is an immediate need to get to an appointment, please call us. We will try to find you a ride.
How do I schedule a ride?
To schedule a ride, call us at 877-875-4657, Or call the local number listed above.
Canceling ride requests
Call us.The earlier you let us know, the better.
If you have an emergency, call 911.The program does not arrange for emergency transportation.However, we can get you an ambulance if you need one for a non-emergency ride.
When to be ready?
Drivers have a 30-minute window to pick you up.They may arrive within 15 minutes before to 15 minutes after your scheduled pick-up time.
Hours of service
If you need a ride outside of normal working days and hours, call as soon as possible.Free rides are available any time of day or night, every day of the year.
Types of rides
Here are some types of rides we arrange:
- Rural public transportation services
- Private nonprofit transportation services
- For profit transportation services
- Vehicles able to transport wheelchairs
- Vehicles able to transport stretchers
The program can help with mileage, meals and lodging costs if a travel day is long or you have to stay in lodging away from home.
You must ask for this ahead of time. We will need your motel receipt. To be paid back, you will need to complete the Healthcare Appointment Verification form. Staff at the clinic you visit will sign it.
You have up to 45 days to give us the form and receipt. The program will review your form and receipt. We will send you a check within 30 days once your form is approved. The program will contact you if the request needs more info.
The current payment rates are:
- 25 cents per mile
- Up to $12 a day for meals
- $40 a night for lodging
The service is door-to-door. Drivers can assist you to the clinic lobby, but not into exam rooms. They will not enter your home or your personal living space, or help with dressing or other tasks.
Personal care attendant
If you cannot travel by yourself, an attendee needs to travel with you. The program does not supply attendants. There is no charge for bringing an attendant.
There is no charge for an adult attendant.
An adult attendant must be with children under the age of 12. The child’s parent or legal guardian must provide written approval for the child to ride.
Children ages 12 and older may have an adult to travel with them for free.
Drivers do not install car seats or booster seats. The child’s attendant is responsible for properly installing car seats or booster seats.
Drivers will only assist users of wheelchairs (manual type) up or down a curb or one stair.
Tell the program if your wheelchair is larger than 30-inches wide or 48-inches long or weighs more than 600 pounds when occupied. They will find the proper sized vehicle to transport your wheelchair.
You may bring portable oxygen tanks and devices on rides. Please know that drivers cannot give oxygen.
Service animals are allowed on rides. Please notify in advance that a service animal will be traveling with you.
For your safety and the safety of others, you must wear a seatbelt during your ride. This is required by Oregon, Idaho and Washington state laws.
Complaints and concerns
We are committed to quality customer service. If you have a complaint or concern, please call at 877-875-4657.