Non-Emergent Medical Transportation (NEMT)
Incentive measures

Non-Emergent Medical Transportation (NEMT)


Non-Emergent Medical Transportation (NEMT)

IMPORTANT- NEMT call center hours changing on August 1, 2020

New Hours:
9:00 AM- 6:00PM Mountain time
(8:00 AM- 5:00PM Pacific time)
Monday - Friday

NEMT phone hours change letter  |   Español



Oregon Health Plan (OHP) offers members free rides to appointments.

Rides are available for covered services under the Oregon Health Plan. Services may be medical, mental health, and dental. Rides are covered if you do not have other ways to get to appointments.

Proof of Healthcare Visit form  |   Español

Reimbursement Payee Letter | Español

The program provides free rides to EOCCO members in the following counties

  • Baker
  • Gilliam
  • Grant
  • Harney
  • Lake
  • Malheur
  • Morrow
  • Sherman
  • Umatilla
  • Union
  • Wallowa
  • Wheeler

Free Ride Program Guide  |   Español

How to reach us

Call us toll-free at 877-875-4657. Language interpreter services are available at no cost to you.

Local phone number list

Baker City 541-249-5230
Burns 541-288-9163
Enterprise 541-263-7636
Hermiston 541-303-8103
541-303-8104
541-303-8110
John Day 541-620-5075
La Grande 541-624-3082
Lake 541-947-4966
Ontario 541-216-4556
Pendleton 541-304-3208

The program has local numbers in most EOCCO communities. A toll free number is available for areas where there is not a local number. Language interpreter services are available at no cost to you.

Eligibility

The program will check to see if you are eligible for free rides.

Medical, behavioral or dental health providers

You can get a free ride to your healthcare provider that is able to provide the medical, behavioral or dental health services you need.

Scheduling rides

To schedule a ride, please call the free ride program. Our regular business hours are Monday through Friday, from 7 a.m. to 5 p.m., Pacific Time. The program is closed on major holidays.

Needed information to schedule a ride:

  • Full name
  • Full street address
  • Phone number or contact number
  • Physician/Facility name
  • Physician/Facility street address
  • Physician/Facility phone number
  • Date of appointment
  • Time of appointment
  • Pick-up time after appointment
  • Medical/purpose of appointment
  • Any special needs, such as using a wheelchair

Privacy

The program complies with HIPAA standards.We will not discuss the reason for your appointment.

FAQ


Questions?

Customer Service: 888-788-9821 (TTY users: 711)
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST

EOCCO members should have their member ID number ready for quicker help.

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