EOCCO September 2023 Provider Newsletter
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EOCCO September 2023 Provider Newsletter

EOCCO Clinics & Staff,

Welcome to the September 2023 issue of the EOCCO monthly newsletter. Below is a preview of the articles you will find in this month's email:

  • EOCCO's Annual Workshop
  • Register for the 11th Annual EOCCO Summit
  • Change in Referral and Prior Authorization Submission Process for Morrow and Umatilla Counties
  • Q2 2023 Language Access report
  • EOCCO Offers Interpreter Services
  • Spanish-English Health Care Interpreter Program – Apply by 9/13
  • 2024 Community Benefit Initiative Reinvestments Applications
  • EOCCO Clinic Spotlight
  • Child Physical Abuse Training for Primary Care Providers
  • 2023 Colorectal Cancer Screening for Rural Communities ECHO

Please let us know if you have any questions, concerns or recommendations. We would love to hear from you!

Please contact: EOCCO Provider Inquiry

Thank you,
Your EOCCO Team

EOCCO's Annual Workshop

Please join us for our annual workshops in Eastern Oregon. We will be stopping throughout our territory to discuss all things Medicaid. These workshops are geared toward clinics front office & billing staff, referral & authorization coordinators as we will be covering Medicaid topics such as Member Eligibility & Plan Types, Prioritized List of Covered Services, Referral & Authorizations, Claims, Incentive Measures, Behavioral Health and more.
Locations and dates we will be stopping in:

  • Enterprise, October 17th
  • La Grande, October 18th
  • Pendleton, October 18th
  • Fossil, October 19th
  • Ontario, October 24th
  • Baker City, October 25th
  • John Day, October 25th
  • Burns, October 26th
  • Lakeview, October 26th
  • Virtual Presentation, November 29th

For more information and to sign up today!

Register for the 11th Annual EOCCO Summit

Join us September 21 for the 11th Annual EOCCO Summit, live at Wildhorse Resort and Casino in Pendleton, Oregon!

This event is free and open to all professionals serving EOCCO members, including clinicians, office staff, and community-based organizations. Topics include telehealth utilization, acute psychiatric care, quality measures and so much more! This event is approved for 5.25 CME credits.

Register for the 11th Annual EOCCO Summit today! This year, there will not be a virtual attendance option so make sure to reserve your spot to ensure your participation in this event.

We look forward to seeing you at the 11th Annual EOCCO Summit!

Please reach out to eoccometrics@modahealth.com with any questions.

Change in Referral and Prior Authorization Submission Process for Morrow and Umatilla Counties

This notice is to provide information regarding a process change for submitting referral and prior authorization requests for all EOCCO members.

Currently, all prior authorization service and referral requests for EOCCO members are submitted through the Eastern Oregon Independent Practitioner Association (EOIPA) for members residing in Morrow and Umatilla counties only.

As of October 1st, 2023, all referral and prior authorization requests for EOCCO members will be processed by the EOCCO referral and authorization team.

Referral and prior authorization requests can be faxed to

You can find more information and request forms on our website at EOCCO referrals & authorizations.

We appreciate the service and care you continuously provide to our members. If you have any questions, please reach out to us at (503)-265-2940 or toll free at (888)-474-8540.

Q2 2023 Language Access report

A reminder that the Quarter 2 Language Access Report is due 9/13/23. This report asks providers to report on each patient encounter that required an interpreter, or any encounter where an interpreter was requested but the patient denied language (interpretation) services during Q2 of 2023 (4/1/23-6/30/23).

The Quarterly Language Access Reporting template and instructions will be disseminated to all clinics via email and can also be found on the EOCCO incentive measures webpage. You can also find reporting tips and additional information in the Quarterly Language Access FAQ Guide.

Please reach out to EOCCOmetrics@modahealth.com with any questions or concerns.

EOCCO Offers Interpreter Services

EOCCO offers two interpreter services to help remove language barriers for members seeking care. Passport to Languages and Linguava are available to service partners free of charge. Instructions for connecting to a Passport to Languages phone interpreter are attached. Please note that clinics must sign a letter of understanding before using Linguava for the first time.

Link to the flyer: Interpreter resources

Spanish-English Health Care Interpreter Program – Apply by 9/13

EOCCO has partnered with Oregon State University (OSU) to put on a Spanish-English Health Care Interpreter training program. The course will teach students about interpreting in a medical setting and prepare them to become an Oregon qualified or certified interpreter.

EOCCO is offering scholarships on a first come first served basis to students who live and work in the EOCCO service area. This is an 8 week/64-hour course that requires online and in person coursework. The course requires three in-person sessions that will take place in Hermiston and two Zoom sessions. See the Fall 2023 Schedule for more information.

Applications must be submitted by 9/13 to be considered.

Prerequisites - Students will need to demonstrate proficiency in both English and Spanish. Proficiency can be met by:

  • Providing a copy of their degree or transcripts or
  • Passing a proficiency test. As part of the scholarship, EOCCO will cover the cost of one proficiency test.

Students typically provide a copy of a high school diploma or transcript and take the sponsored EOCCO proficiency test for Spanish. This will meet both English and Spanish proficiency requirements. However, students are required to provide their proof of proficiency for English by 9/13 as part of their scholarship application.

They can apply for a scholarship here: EOCCO Health Care Interpreter Scholarship Application.

Contact EOCCOmetrics.@modahealth.com for more information on prerequisites, or to apply for a scholarship.

2024 Community Benefit Initiative Reinvestments Applications

EOCCO is pleased to release the 2024 Community Benefit Initiative Reinvestments (CBIR) Applications. Included in the 2024 application package are three funding opportunities. The application deadline is September 8, 2023, at 5:00 PM PDT.

Transformation Application: This includes “Opt-In” projects aimed at specific incentive measures and opportunities for continuing projects funded in 2022 or 2023. Opt-in projects are focused on the following areas:

  • Health Information Technology
  • Language Access Services
  • Kindergarten Readiness
  • Social Needs Screening Implementation
  • Access to Primary Care Services

New Ideas Application: This application allows applicants to propose novel ideas focused on the topic areas outlined in the application form, including:

  • New models to improve access or reduce barriers to care for EOCCO members.
  • New programs to engage members in their care.
  • New ideas to integrate or improve clinical services to members.
  • Novel workforce initiatives.
  • Novel models to reduce cost while maintaining the quality of care.

Public Health Application: This application allows applicants to propose projects lead by public health departments to improve the health and wellbeing of EOCCO members and their communities.

If you have any questions, please do not hesitate to reach out to the CBIR TA team CBIR@ohsu.edu.

EOCCO Clinic Spotlight

EOCCO is pleased to announce our new Clinic Spotlight!

The purpose of this Clinic Spotlight is to highlight a clinic and/or an organization's hard work to reach each incentive measure targets in our Monthly EOCCO Newsletter! If you or someone in your organization has an innovative approach / system / workflow used to better serve our community and reach our targets, we'd love to hear it!

If your clinic is interested in being a part of our monthly Clinic Spotlight, please take your time filling out this form.

*Note that you have the option to submit anonymously.

Please keep in mind that by clicking the link below, you will be directed to a third-party website (Smartsheet) to complete the survey. Smartsheet may retain the data you submit to complete the survey. You can view Smartsheet’s Privacy Policy Smartsheet Privacy Notice | Smartsheet information entered into this survey will be shared with EOCCO. You can view EOCCO’s privacy policy. If you prefer to share this information directly with EOCCO, please call Customer Service at 1-888-788-9821 to complete the survey over the phone.

Colorectal Cancer Screening for Rural Communities ECHO

The Oregon ECHO Network is excited to offer the Colorectal Cancer (CRC) Screening Outreach for Rural Communities ECHO program again this fall. This 6-session ECHO will share evidenced-based approaches for clinical practices or regional health care organizations to improve colorectal cancer screening rates.

The sessions will cover topics such as how to identify patients for screening, implementing a program that fits local needs and unique barriers, and providing patient navigation throughout the screening process. ECHO is recruiting program champions from health care or community organizations (health plans, health systems, or clinical practices) interested in improving CRC screening rates using population outreach.

Event Date(s):

This ECHO will be held via videoconference on 2nd and 4th Thursdays from noon - 1 p.m., from September 14, 2023 - November 30, 2023.

Registration Link(s): 

Training and Events

Child Physical Abuse Training for Primary Care Providers

Build and sharpen your clinical skills in child physical abuse identification and reporting alongside a virtual cohort of Oregon primary care providers. During this four-session training, board certified, Oregon-based child abuse pediatricians will combine lectures with case presentations and group discussions designed to help learners:

  • Identify the signs of child physical abuse, including types of bruises/skin injuries, abdominal injuries, burns, sentinel injuries, head trauma, and fractures.
  • Conduct an exam and identify patient and familial history elements that are concerning for child physical abuse
  • Understand the roles and responsibilities associated with Oregon’s county-based Designated Medical Providers and Children’s Advocacy Centers, Karly’s Law, the Oregon Child Abuse Hotline, and Child Protective Services when there are concerns of abuse.

Questions? Contact Kat Hendrix at kat@oregoncas.org.

Event Date(s):

September 20, 12:00pm – 2:00pm

October 18, 12:00pm – 2:00pm

November 12, 12:00pm – 1:30pm

December 13, 12:00pm – 1:00pm

Registration closes on Monday, September 11

Learn more and Register


Questions related to incentive measures, health equity, traditional health workers, SDoH, and HIT - Please email EOCCOMetrics@modahealth.com

Questions related to claims and payment information - Please email EOCCOProviderInquiry@modahealth.com

Need to verify if your provider or group NPI is active? Please use OHA’s verification tool

Need to register your practitioner, group or facility? You can find forms on EOCCO.com/Providers/becomeaprovider

If you would like to be added or removed from the email list, please let us know at kelly.watanabe@eocco.com