EOCCO Nondiscrimination notice
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Nondiscrimination notice

We follow state and federal civil rights laws. We cannot treat people (including members or potential members) unfairly in any of our services or programs because of a person’s age, color, disability, gender identity, marital status, national origin, race, religion, sex,  sexual orientation or health status.

Everyone has the right to know about our programs and services. All members have a right to use our programs and services. We give free help when you need it. Some examples of free help we can give are:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written material in other languages
  • Braille
  • Large print
  • Audio and other formats

If you need any of the above, please call EOCCO Customer Service at:
888-788-9821 (TDD/TTY 711)

If you think we did not offer these services or treated you unfairly, you can file a written complaint. Please mail or fax it to:
Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003

Nick Gross coordinates our nondiscrimination work:
Nick Gross
Chief Compliance Office
601 SW Second Ave.
Portland, OR 97204

If you need help filing a complaint, please call Customer Service.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights by mail, phone, email or online:

Office for Civil Rights
200 Independence Ave. SW
Room 509F, HHH Bldg.
Washington, DC 20201
(800) 368-1019, (800) 537-7697 (TDD)
Online form: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf 

You can also file a complaint with the Oregon Bureau of Labor and Industries (BOLI) or the Oregon Health Authority:

Oregon Bureau of Labor and Industries
800 NE Oregon St., Suite 1045
Portland, Oregon 97232

Oregon Health Authority
(OHA) Civil Rights
Attn: Office of Equity and Inclusion Division
421 SW Oak Street, Suite 750
Portland, OR 97204
844-882-7889 (TTY 711)

You can get this document in other languages, large print, Braille or a format you prefer. You can also ask for an interpreter. This help is free. Call 1-888-788-9821 or TTY 711. We accept relay calls.

Usted puede obtener este documento en otro idioma, letra grande, Braille u otro formato que prefiera. También puede solicitar un intérprete. Esta ayuda es gratuita. Llame al
1-888-788-9821 o TTY 711. Aceptamos llamadas retransmitidas.

 ATENCION: Si habla espanol, hay disponibles servicios de ayuda con el idioma sin costo alguno para usted. Llame al 1-877-605-3229 (TTY: 711).
CHU Y: Nếu bạn noi tiếng Việt, co dịch vụ hổ trợ ngon ngữ miễn phi cho bạn. Gọi 1-877-605-3229 (TTY: 711)
주의: 한국어로 무료 언어 지원 서비스를 이용하시려면 다음 연락처로 연락해주시기 바랍니다. 전화 1-877-605-3229 (TTY: 711)
PAUNAWA: Kung nagsasalita ka ng Tagalog, ang mga serbisyong tulong sa wika, ay walang bayad, at magagamit mo. Tumawag sa numerong 1-877-605-3229 (TTY: 711)
ВНИМАНИЕ! Если Вы говорите по-русски, воспользуйтесь бесплатной языковой поддержкой. Позвоните по тел. 1-877-605-3229 (текстовый телефон: 711).
تنبيه: إذا كنت تتحدث العربية، فهناك خدمات
مساعدة لغوية متاحة لك مجانًا. اتصل برقم
( 1-877-605-3229 )الهاتف النصي: 711
ATANSYON: Si ou pale Kreyol Ayisyen, nou ofri sevis gratis pou ede w nan lang ou pale a. Rele nan 1-877-605-3229 (moun ki itilize sistem TTY rele : 711)
ATTENTION : si vous etes locuteurs francophones, le service d’assistance linguistique gratuit est disponible. Appelez au 1-877-605-3229 (TTY : 711)
UWAGA: Dla osob mowiących po polsku dostępna jest bezpłatna pomoc językowa. Zadzwoń: 1-877-605-3229 (obsługa TTY: 711)
ATENCAO: Caso fale portugues, estao disponiveis servicos gratuitos
de ajuda linguistica. Telefone para 1-877-605-3229 (TERMINAL: 711)
ATTENZIONE: Se parla italiano, sono disponibili per lei servizi gratuiti di assistenza linguistica. Chiamare il numero 1-877-605-3229 (TTY: 711)
注意:日本語をご希望の方には、日本語 サービスを無料で提供しております。1-877-605-3229(TTY、テレタイプライターをご利用の方は711)までお電話ください。
Achtung: Falls Sie Deutsch sprechen, stehen Ihnen kostenlos
Sprachassistenzdienste zur Verfugung. Rufen sie 1-877-605-3229 (TTY: 711)
توجه: در صورتی که به فارسی صحبت می کنید، خدمات
ترجمه به صورت رایگان برای شما موجود است. با
تماس بگیرید. (TTY: 711) 1-877-605-3229



Customer Service: 888-788-9821 (TTY users: 711)
Pharmacy Customer Service 888-474-8539
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST

EOCCO members should have their member ID number ready for quicker help.

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