General resources
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General resources


Other formats

You can get any form, flyer or document from us in a different format. You can ask for another language, large print, a computer disk, audio tape, spoken presentation or Braille. This is free of cost and you will get it within five business days.

If you request an electronic copy of our member handbook or any other documents, Customer Service will ask for your permission to email that to you. Your email address will only be used with your permission.

Please call EOCCO Customer Service at 1-888-788-9821. TTY users, please call 711. The office is open Monday through Friday, 7:30 a.m. to 5:30 p.m. PST.

EOCCO Member Handbook

Your EOCCO Member Handbook gives you important information about your plan. Please see your Member Handbook or contact us if you have any questions.

EOCCO member ID card

Sample EOCCO member ID card

As a member of EOCCO, you will receive an EOCCO ID card. This card identifies you as an EOCCO member and has other important information on it. It tells you what to do in an emergency and lists EOCCO Customer Service phone numbers. Please show your EOCCO member ID card when you see your doctor or pharmacy.

Change your PCP

To change your primary care provider (PCP), use one of the options below:

Oregon Eligibility (ONE) Applicant Portal

Visit OregONEligibility to apply for the Oregon Health Plan (OHP), renew coverage or report any household changes.

Transition of Care

If you are new to EOCCO and have major health problems, EOCCO will work with your old CCO or OHP to make sure that you get the care and help you need. For more information about Transition of Care, please see our policy.

Health assessment

If you are new to EOCCO, please fill out the Health Assessment. Your answers will help us learn more about your healthcare needs and connect you with services to help you be healthy. If you filled out this form within the past six months, you do not have to fill it out again.

Early and Periodic Screening, Diagnosis and Treatment (EPSDT) of Members Under Age 21

With a referral, all children under age 21 can get services at no cost for medically appropriate comprehensive diagnosis and treatment. For more information please see our EPSDT policy. You can also view the American Academy of Pediatrics’ recommended timelines for preventive pediatric health care: Periodicity Schedule

Traditional Health Workers (THWs)

EOCCO covers Traditional Health Worker services. Traditional Health Workers work with healthcare providers to help a community or clinic. Their job is to make sure members are treated fairly. There are five specialties, including:

  1. Birth Doula: Provides personal and nonmedical support to women and families through pregnancy, childbirth, and postpartum experience.
  2. Community Health Worker (CHW): Helps you navigate the health system.
    A CHW helps you start healthy behaviors and usually shares ethnicity, language, or life experiences.
  3. Peer Support Specialist (PSS): Provides support services to help you recover from addiction or mental health conditions.
  4. Peer Wellness Specialist (PWS): Someone who has experienced psychiatric conditions. They can help you recover from addiction, mental health, or physical conditions. 
  5. Personal Health Navigator (PHN): Provides information, tools, and support to help you make the best healthcare decisions.

Have you used a Traditional Health Worker?

We want to hear about your experience! Take the THW Satisfaction Survey

To find a THW, talk to your primary care provider or contact our THW Liaison:

Hannah Briggs (THW Liaison)
THW@eocco.com 
(503) 952-4995

Useful links:

Programs

Emergency internet service

You can get a $50 monthly discount on internet service during the pandemic from a new federal program. A household can get help paying for internet if anyone in the household qualifies. If you are already enrolled in Oregon's Lifeline program, you can get this new benefit too. For more information visit: https://www.fcc.gov/broadbandbenefit

There are three ways eligible households can apply:

  1. Contact your preferred participating internet provider to learn about their application process.
  2. Go to GetEmergencyBroadband.org to apply online and to find participating providers near you.
  3. Call 833-511-0311 for a mail-in application, and return it along with copies of documents showing proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

Health coaching for quitting tobacco

You can get a health coach to help you quit tobacco use. Coaching is available at no cost. Tools and services are included in the program to help you make healthy choices and take care of yourself. To contact a tobacco quit coach, call:

EOCCO Health Promotion and Wellness
1-877-277-7281
Email: careprograms@eocco.com
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST
TTY users, please call 711

Helpful tools & tips for quitting tobacco:

Diabetes Self-Management

You can get a health coach and personalized program to help you manage your diabetes. Tools and services are included in the program to help you make healthy choices and take care of yourself. The program is offered at no cost to EOCCO members ages 18 years and older with type 1 or type 2 diabetes. To enroll, call:

Teladoc Health (formerly Livongo)
1-800-835-2362 (TTY: 855-636-1578)

Visit Online Diabetes Care, Treatment & Management | Teladoc Health; registration code: EOCCO

Social Determinants of Health (SDoH) Screening

The social determinants of health (SDoH) are non-medical factors (things) that impact health and well-being. These non-medical factors include things like housing, transportation, education, employment and food access. EOCCO can do a screening (ask questions) over the phone to identify your social determinant of health needs. If you have needs, EOCCO can help address your needs and connect you to resources or services in your community. Please fill out this form to request a social determinant of health screening from EOCCO.

EOCCO Member Social Needs Screening Referral Form

You can also call: 833-597-3290 (toll free)  

 

Glossary

Classes and Trainings

EOCCO classes can help members learn how to manage their medical and behavioral health conditions.

FREE Online Pain School for EOCCO Members

This class is intended to help individuals better understand chronic pain, increase confidence in dealing with pain, and provide a range of options to consider for treatment.

The program is full of useful tips, techniques and resources to get you moving down the path toward feeling more in control and hopeful despite living with pain. Each session lasts one hour and includes downloadable documents that will be completed in class throughout the four-week program.

  • EOCCO Pain School flyer

EOCCO’s Free Advance Directive Training

Thinking about advanced healthcare wishes for yourself or a loved one?

EOCCO’s Advance Directive online training teaches you how to talk with loved ones about your wishes and choose a person to make healthcare decisions for you if you can’t.

Register today for one of the following training dates 

  • February 11, 2025 at 1:00 – 2:00 PM (PST)
  • April 8, 2025 at 1:00 – 2:00 PM (PST)
  • August 12, 2024 at 1:00 – 2:00 PM (PST)
  • November 18, 2025 at 1:00 – 2:00 PM (PST)
Click here to register for one of the training dates. 
 

Learn more about EOCCO’s Advance Directive policies.

Reducing Emergency Department Utilization

Questions?

Customer Service: 888-788-9821 (TTY users: 711)
Pharmacy Customer Service 888-474-8539
Hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. PST

EOCCO members should have their member ID number ready for quicker help.

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