Resources
Resources

Resources

Account

Paper versions of EOCCO resources are available to members, free of cost and within 5 days. Call EOCCO Customer Service at 888-788-9821 to make a request.

EOCCO Member Handbook

Your EOCCO Member Handbook gives you important information about your plan. Please see your Member Handbook or contact us if you have any questions.

EOCCO member ID card

 

As a member of EOCCO, you will receive an EOCCO ID card. This card identifies you as an EOCCO member and has other important information on it. It tells you what to do in an emergency and lists EOCCO Customer Service phone numbers. Please show your EOCCO member ID card when you see your doctor or pharmacy.

Change your PCP

Use this form to change your primary care provider (PCP).

Oregon Eligibility (ONE) Applicant Portal

Visit OregONEligibility to apply for the Oregon Health Plan (OHP), renew coverage or report any household changes.

Useful links:

Programs

Forms

Medicaid forms

  • Advance directive form
    Make decisions about the future of your medial treatment.
  • Appeals form
    Request a review of a decision to deny, limit, reduce or terminate a requested covered service or to deny a claim payment.
  • Complaint form
    Expression of dissatisfaction between member/provider that does not involve a denial, limitation, reduction or termination of a requested covered service

Clinical Practice Guidelines

Medical Clinical Practice Guidelines are available upon request. Please contact EOCCO Customer Service for this information.

Non-Emergent Medical Transportation (NEMT)

Oregon Health Plan (OHP) offers members free rides to appointments.

Rides are available for covered services under the Oregon Health Plan. Services may be medical, mental health, and dental. Rides are covered if you do not have other ways to get to appointments.

Proof of Healthcare Visit form  |   Español

Reimbursement Payee Letter

IMPORTANT NEMT COVID-19 Communication

The program provides free rides to EOCCO members in the following counties

  • Baker
  • Gilliam
  • Grant
  • Harney
  • Lake
  • Malheur
  • Morrow
  • Sherman
  • Umatilla
  • Union
  • Wallowa
  • Wheeler

Free Ride Program Guide  |   Español

How to reach us

Call us toll-free at 877-875-4657. Language interpreter services are available at no cost to you.

Local phone number list

Baker City 541-249-5230
Burns 541-288-9163
Enterprise 541-263-7636
Hermiston 541-303-8103
541-303-8104
541-303-8110
John Day 541-620-5075
La Grande 541-624-3082
Lake 541-947-4966
Ontario 541-216-4556
Pendleton 541-304-3208

The program has local numbers in most EOCCO communities. A toll free number is available for areas where there is not a local number. Language interpreter services are available at no cost to you.

Eligibility

The program will check to see if you are eligible for free rides.

Medical, behavioral or dental health providers

You can get a free ride to your healthcare provider that is able to provide the medical, behavioral or dental health services you need.

Scheduling rides

To schedule a ride, please call the free ride program. Our regular business hours are Monday through Friday, from 7 a.m. to 5 p.m., Pacific Time. The program is closed on major holidays.

Needed information to schedule a ride:

  • Full name
  • Full street address
  • Phone number or contact number
  • Physician/Facility name
  • Physician/Facility street address
  • Physician/Facility phone number
  • Date of appointment
  • Time of appointment
  • Pick-up time after appointment
  • Medical/purpose of appointment
  • Any special needs, such as using a wheelchair

Privacy

The program complies with HIPAA standards.We will not discuss the reason for your appointment.

FAQ

Glossary

Classes

EOCCO classes can help members learn how to manage their medical and behavioral health conditions.

FREE Online Pain School for EOCCO Members

This class is intended to help individuals better understand chronic pain, increase confidence in dealing with pain, and provide a range of options to consider for treatment.

The program is full of useful tips, techniques and resources to get you moving down the path toward feeling more in control and hopeful despite living with pain. Each session lasts one hour and includes downloadable documents that will be completed in class throughout the four-week program.

EOCCO Pain School flyer

Schedule:

Please check back again for a new list of dates.