Resources

Account

Paper versions of EOCCO resources are available to members, free of cost and within 5 days. Call EOCCO Customer Service at 888-788-9821 to make a request.

EOCCO Member Handbook

Your EOCCO Member Handbook gives you important information about your plan. Please see your Member Handbook or contact us if you have any questions.

• EOCCO Member Handbook
• Manual para miembros de EOCCO

EOCCO member ID card

As a member of EOCCO, you will receive an EOCCO ID card. This card identifies you as an EOCCO member and has other important information on it. It tells you what to do in an emergency and lists EOCCO Customer Service phone numbers. Please show your EOCCO member ID card when you see your doctor or pharmacy.

• Request a member ID card

Change your PCP

Use this form to change your primary care provider (PCP).

• Online
• Fax
  

Oregon Eligibility (ONE) Applicant Portal

Visit OregONEligibility to apply for the Oregon Health Plan (OHP), renew coverage or report any household changes.

Useful links:

• Important phone numbers
• Números de teléphono importantes
• Secure storage and transport of PHI policy
• Talking with your provider
• Pregunte más y aprovechará mejor sus consultas médicas
• Food Delivery Services in Eastern Oregon
• Servicios de entrega de alimentos en el oriente de Oregon- Español
• EOCCO Domestic Violence Resources- English
• Recursos Locales y Nacionales de Violencia Domestica- Espanol

Programs

• EOCCO Cribs for Kids

Forms

Medicaid forms

• Advance directive form
  Make decisions about the future of your medial treatment.
• Appeals form
  Request a review of a decision to deny, limit, reduce or terminate a requested covered service or to deny a claim payment.
• Complaint form
  Expression of dissatisfaction between member/provider that does not involve a denial, limitation, reduction or termination of a requested covered service

Clinical Practice Guidelines

• Advantage Dental clinical practice guidelines
• Behavioral Health clinical practice guidelines
• ODS clinical practice guidelines

Non-Emergent Medical Transportation (NEMT)

Oregon Health Plan (OHP) offers members free rides to appointments.

Rides are available for covered services under the Oregon Health Plan. Services may be medical, mental health, and dental. Rides are covered if you do not have other ways to get to appointments.

Proof of Healthcare Visit form  |   Español

Reimbursement Payee Letter

IMPORTANT NEMT COVID-19 Communication

The program provides free rides to EOCCO members in the following counties

• Baker
• Gilliam
• Grant
• Harney
• Lake
• Malheur
• Morrow
• Sherman
• Umatilla
• Union
• Wallowa
• Wheeler

Free Ride Program Guide  |   Español

How to reach us

Call us toll-free at 877-875-4657. Language interpreter services are available at no cost to you.

Local phone number list

The program has local numbers in most EOCCO communities. A toll free number is available for areas where there is not a local number. Language interpreter services are available at no cost to you.

Eligibility

The program will check to see if you are eligible for free rides.

Medical, behavioral or dental health providers

You can get a free ride to your healthcare provider that is able to provide the medical, behavioral or dental health services you need.

Scheduling rides

To schedule a ride, please call the free ride program. Our regular business hours are Monday through Friday, from 7 a.m. to 5 p.m., Pacific Time. The program is closed on major holidays.

Needed information to schedule a ride:

• Full name
• Full street address
• Phone number or contact number
• Physician/Facility name
• Physician/Facility street address
• Physician/Facility phone number
• Date of appointment
• Time of appointment
• Pick-up time after appointment
• Medical/purpose of appointment
• Any special needs, such as using a wheelchair

Privacy

The program complies with HIPAA standards.We will not discuss the reason for your appointment.

FAQ

When to call for a ride?

It’s much easier to find you a ride if you ask ahead of time.Anywhere from two working days to two months is helpful.If you have repeat appointments, such as therapy or dialysis, you can set up rides for 6 months at a time.

Same-day rides

For short notice same-day rides, or if there is an immediate need to get to an appointment, please call us. We will try to find you a ride.

How do I schedule a ride?

To schedule a ride, call us at 877-875-4657, Or call the local number listed above.

Canceling ride requests

Call us.The earlier you let us know, the better.

Ambulance transportation

If you have an emergency, call 911.The program does not arrange for emergency transportation.However, we can get you an ambulance if you need one for a non-emergency ride.

When to be ready?

Drivers have a 30-minute window to pick you up.They may arrive within 15 minutes before to 15 minutes after your scheduled pick-up time.

Hours of service

If you need a ride outside of normal working days and hours, call as soon as possible.Free rides are available any time of day or night, every day of the year.

Types of rides

Here are some types of rides we arrange:

• Volunteers
• Rural public transportation services
• Private nonprofit transportation services
• For profit transportation services

Vehicle types:

• Automobiles
• SUVs
• Vans
• Vehicles able to transport wheelchairs
• Vehicles able to transport stretchers
• Ambulances

Travel costs

The program can help with mileage, meals and lodging costs if a travel day is long or you have to stay in lodging away from home.

You must ask for this ahead of time. We will need your motel receipt. To be paid back, you will need to complete the Healthcare Appointment Verification form. Staff at the clinic you visit will sign it.

You have up to 45 days to give us the form and receipt. The program will review your form and receipt. We will send you a check within 30 days once your form is approved. The program will contact you if the request needs more info.

The current payment rates are:

• 25 cents per mile
• Up to $12 a day for meals
• $40 a night for lodging

Service description

The service is door-to-door. Drivers can assist you to the clinic lobby, but not into exam rooms. They will not enter your home or your personal living space, or help with dressing or other tasks.

Personal care attendant

If you cannot travel by yourself, an attendee needs to travel with you. The program does not supply attendants. There is no charge for bringing an attendant.

Children

There is no charge for an adult attendant.

An adult attendant must be with children under the age of 12. The child’s parent or legal guardian must provide written approval for the child to ride.

Children ages 12 and older may have an adult to travel with them for free.

Drivers do not install car seats or booster seats. The child’s attendant is responsible for properly installing car seats or booster seats.

Wheelchair/mobility aids

Drivers will only assist users of wheelchairs (manual type) up or down a curb or one stair.

Tell the program if your wheelchair is larger than 30-inches wide or 48-inches long or weighs more than 600 pounds when occupied. They will find the proper sized vehicle to transport your wheelchair.

You may bring portable oxygen tanks and devices on rides. Please know that drivers cannot give oxygen.

Service animals

Service animals are allowed on rides. Please notify in advance that a service animal will be traveling with you.

Seatbelts

For your safety and the safety of others, you must wear a seatbelt during your ride. This is required by Oregon, Idaho and Washington state laws.

Complaints and concerns

We are committed to quality customer service. If you have a complaint or concern, please call at 877-875-4657.

Glossary

• Important words to know

Classes

EOCCO classes can help members learn how to manage their medical and behavioral health conditions.

FREE Online Pain School for EOCCO Members

This class is intended to help individuals better understand chronic pain, increase confidence in dealing with pain, and provide a range of options to consider for treatment.

The program is full of useful tips, techniques and resources to get you moving down the path toward feeling more in control and hopeful despite living with pain. Each session lasts one hour and includes downloadable documents that will be completed in class throughout the four-week program.

EOCCO Pain School flyer

Schedule:

2020 Class Dates
May 5, 12, 19 & 26
June 9, 16, 23 & 30
September 8, 15, 22 & 29
October 6, 13, 20 & 27
November 3, 10, 17 & 24

2021 Class Dates
January 5, 12, 19 & 26