Member forms and resources
Account
Paper versions of EOCCO resources are available to members, free of cost and within 5 days. Call EOCCO Customer Service at 888-788-9821 to make a request.
EOCCO Member Handbook
Your EOCCO Member Handbook gives you important information about your plan. Please see your Member Handbook or contact us if you have any questions.
EOCCO member ID card
As a member of EOCCO, you will receive an EOCCO ID card. This card identifies you as an EOCCO member and has other important information on it. It tells you what to do in an emergency and lists EOCCO Customer Service phone numbers. Please show your EOCCO member ID card when you see your doctor or pharmacy.
Change your PCP
Use this form to change your primary care provider (PCP). If you are a member residing in Morrow or Umatilla county, please call 503-765-3521 or fax a physical form to 541-278-8895 to update your PCP.
Oregon Eligibility (ONE) Applicant Portal
Visit OregONEligibility to apply for the Oregon Health Plan (OHP), renew coverage or report any household changes.
Useful links:
- Important phone numbers
- Números de teléphono importantes
- Secure storage and transport of PHI policy
- Moda Health medical necessity criteria
- Talking with your provider
Programs
EOCCO assist members by providing free rides to their doctor’s appointments.
- Free Ride Program Guide
- Free Ride Program Guide (Spanish)
- GOBHI NEMT webpage (for Mileage Reimbursement Form, etc.)
- EOCCO Cribs for Kids
Forms
Medicaid forms (Moda Health)
- Advance directive form
Make decisions about the future of your medial treatment. - Appeals form
Request a review of a decision to deny, limit, reduce or terminate a requested covered service or to deny a claim payment. - Complaint form
Expression of dissatisfaction between member/provider that does not involve a denial, limitation, reduction or termination of a requested covered service
Clinical Practice Guidelines
- Advantage Dental clinical practice guidelines
- Capitol Dental clinical practice guidlines
- GOBHI clinical practice guidelines
- Moda Health Milliman criteria
- Moda Health clinic guidelines
- ODS clinical practice guidelines
Glossary
Classes
EOCCO classes can help members learn how to manage their medical and behavioral health conditions.
FREE Online Pain School for EOCCO Members
This class is intended to help individuals better understand chronic pain, increase confidence in dealing with pain, and provide a range of options to consider for treatment.
The program is full of useful tips, techniques and resources to get you moving down the path toward feeling more in control and hopeful despite living with pain. Each session lasts one hour and includes downloadable documents that will be completed in class throughout the four-week program.
Schedule:
Wednesdays
May 2019: 8th, 15th, 22nd, and 29th
July 2019: 10th, 17th, 24th, and 31st
September 2019: 4th, 11th, 18th, and 25th
October 2019: 9th, 16th, 23rd, and 30th
January 2020: 8th, 15th, 22nd, and 29th
6:00 PM - 7:00 PM
